Return Policy

You can check out our entire return policies here, Wownect has an easy to process, customer friendly return policy.

a. I received a defective/damaged item, can I get a refund?

In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. if the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
 

b. I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15-day return period.
 

c. I have changed my mind, can I return what I have bought?

In case of change of mind, before shipping your order, just call us to cancel your order or you can cancel it from your wownect account and we will process the refund along with any shipping fees applied to the same credit card/debit card which will reflect in your card within 7-14 business days. If you wish to return the item after receiving it, you have up to 15 days to return them, with the below terms and condition applied: The return is in accordance with wownect returns policy The items are in its original retail packaging (Sealed/Closed Box).
 

d. How can I receive a refund?

In case if you cancel the order or if it’s cancelled before shipping, the amount will be refunded back to credit card/debit card automatically which will reflect in your card within 7-14 business days.